Privacy Policy

zeptoair trusts you and treats your privacy as a priority and we want to keep you informed about the ways we gather, use, and reveal your data. Our Privacy Policy contains information about the mechanisms involved in your visit to our website should we have data collected from you. Your access and usage of our website via mobile or desktop devices, or avail our booking services that you access via our Website and/or contact centers will not be tracked.

By visiting our website or availing of any of our services, you indicate your consent to the terms of the Privacy Policy and our Terms & Conditions.

Personal Information

Personal Details Gathered By zeptoair

The expression "Personal Information" denotes the detailed data that makes you unique as an individual and turns you into an identifiable person. It consists of:

Your Name
Postal address
Contact number
Email
Credit and debit card number
Social media accounts' details
Passport
A highly personalized booking with us (e.g., your dietary preferences or health concerns). In addition to that, the points of departure and destinations.

You have to say that when you share any Personal Information of another person with us or our service providers in order to provide the service, you get the permission or authority to do it. It is only with that authority or permit that you give your consent to us to further use that information as per this Privacy Policy.

How Personal Information is Collected by zeptoair

Your Personal Information will be collected by us and will be shared with the Service Providers. These are the ways we accomplish this:

Through our services: Your Personal Information is collected when you subscribe to our newsletters and promotions; or when you make a booking or avail of our services through our website.
Offline: If you connect with us over the phone at our call centers or through our customer care service, we take your Personal Information from you offline.
Through Social Media: To the extent that the applicable law allows us, we may get your social media info from Facebook, Instagram, Twitter, and other third parties through the social media platforms.

How Your Personal Information is Used by zeptoair

We use your Personal Information:

To finish and make a reservation that you made or service availed. This involves the payment process or any communication between you and our agent about the booking, to provide you with our customer service if required. We also rely on the data on your passport to finalize your travel bookings.
To answer your questions and carry out your requests. To us, promotional newsletters will come via emails.
The aim is to convey administrative information to you. Such information may concern the Services and the changes made to our terms, conditions, or booking policies.
For marketing letters of your choice, to send you according to the legal requirements.
For the treatment of you on the Services with a customized approach and offers specifically for you.
For the improvement of business and saving data analysis, risk analysis, and fraud prevention.
This will help us make our campaigns even better by improving or changing our Services and marketing through understanding your online usage trends.

As we find it necessary or appropriate to:

(a) abide by US laws applicable
(b) adhere to our legal proceedings
(c) respond to US government requests
(d) justifiably enforce our terms and conditions
(e) ensure that we are able to conduct our business or gain access to certain assets or resources
(f) preserve the privacy, rights, and safety of employees in corporations
(g) mitigate potential losses we may incur.

Analyzing the Possibility of Disclosure of Your Personal Information:

Your personal information may be shared with:

Our service providers: We do not have access to their Privacy Practices, and the Personal Information we give them is at their own discretion. Thus, it is important for you to also take a look at their privacy policy.
Our parent company, subsidiaries, and joint ventures: They are all under the same Policy and are directly controlled by zeptoair. The use of your Personal Information is also shared among these entities.
Our Travel Suppliers: This includes our suppliers like airlines and hotels. We provide them with your Personal Information for them to efficiently deliver the services booked by you.
Collaborative Companies: In order to bring you the services you need, we collaborate with these companies. This includes airline consolidators or aggregators, other travel agencies for their inventories, and travel insurance suppliers.
Third-party service providers: These include web hosting companies, data analytic firms, payment processors, purchase order fulfillment services, customer service clients, suppliers of email messages, auditors, and more. All disclosed information will be kept secret under the law.
Social media account settings: You can determine if your information posted on social media in connection with your social activity can be shared. If this is turned off, we will not send out your personal information, or you may choose whether to connect your social media account to zeptoair or not.

Other Information

This term denotes anything else which does not directly identify you or connect you with anyone. Included are:

Data about your web browser
Data about your device
Data obtained from cookies, pixel tags, and analytics technologies
Data indicating where you are located
Any other aggregate information

Employing Cookies

Cookies are small pieces of data saved directly on your device. They help gather details such as what kind of browser one is using, how long someone spent looking at a page on zeptoair's website, which other pages were looked at, language preferences, and some other nonspecific data.

Employing Pixel Tags

Pixel tags aid in monitoring user activity and the effectiveness of marketing campaigns. They help in compiling statistics on how often customers use them and their response rates.

IP Address

This is the number allocated to the computer by its Internet Service Provider (ISP). For determining the visitation time and pages viewed on zeptoair, your IP address is generated as soon as you log into our server files. Most websites follow a standard automated practice to ascertain usage levels, troubleshoot server problems, and manage their services. It also gives a rough estimate of where you are located.

Physical Location

We utilize your actual location to offer you individualized location-specific content and deliver geo-targeted ads. You can turn off this option through your device’s configuration.

From You

We want to know how you would like us to communicate with you, as well as any particular needs for travel (food restrictions or medical conditions, for instance). You give us these details willingly or do not provide them at all if that is what you prefer.

Third-Party Services

By this Privacy Policy, the practices followed by third parties linked with us and our website are not addressed. This includes Facebook like or share buttons. Any links on zeptoair can’t be said to support anything. We bear no responsibility when Facebook, Google, Microsoft, or Apple collect your data, including the Personal Information shared in the course of using such applications on our behalf.

Third-Party Advertisers

We’re a travel agency and employ third-party advertising agencies to help place ads. These promotions may be directly dependent upon your device access and usage. Therefore, it is possible for third-party firms to put cookies in your browser such that they can identify your devices as mobile or laptop computers.

Security

Under security measures, we wish to protect personal information through our technical, organizational, and administrative institutions. But unfortunately, there is no data transfer or storage system that is 100% secure. If you think for some reason that your interaction with us is not safe or we are violating your privacy, please inform us immediately via telephone [Contact Number] or write to us at support@zeptoair.com.

Choices and Access

The specific manner in which you want to use your Personal Data is up to you, as a customer of zeptoair. If you don’t want to get any messages from us, please call our number 1-888-997-6429 or send us an email at support@zeptoair.com.

The request you made shall be adhered to by us. Please keep in mind that if you decide to no longer receive any promotional messages from us, operational emails or messages containing all the information concerning your bookings will still reach you, and they may not be unsubscribed from.

Retention Period

Your personal information is kept until it’s necessary by us. It serves the purpose as indicated in this Policy. Sometimes, longer periods of retention might be needed in situations involving the government. In such cases, retaining the data is allowed by law in America.